Customer Success Manager

Greater New York City Area Full Time

Appsee is a robust, qualitative app analytics platform that enables mobile teams to obtain crucial insights that they simply cannot obtain from other analytics systems. Our unparalleled user recordings, user-friendly touch heatmaps, and extensive user journey tracking, help you understand the exact reasons behind the data while zoning in on user behavior. By using Appsee, you can actually see for yourself how users really use your app.

Job Description

Appsee’s Senior Customer Success Managers own the relationships, strategy, and well-being of Appsee’s Enterprise customers. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly learning from their data and extracting value out of their analytics and marketing investments with Appsee.

Responsibilities

Leads discovery to uncover a clients’ core objectives and connects them with a solution in Appsee
Coaches clients on Appsee product and analytics best practices
Analyzes data independently to discover insights that drive recommendations for clients
Connects with clients by exhibiting empathy, listening actively, presenting in an engaging manner, and communicating effectively
Influences and builds rapport with key decision-makers in order to become their trusted advisors
Displays persistence and continually pushes to get clients maximum value from Appsee
Quickly balances client needs against what is best for Appsee and prioritizes accordingly
Daily client interaction and engagement management with typically 10%-15% travel to visit client’s onsite
Create and present research analyses and recommendations on app optimization and usability, user-experience and conversion rates to clients’ R&D, marketing, analytics and management teams

Requirements

4+ years of Client Management\Customer Success experience at a SaaS or Analytics company
Strong technical aptitude and attention to detail
The persistence to build relationships even where none exists
Excellent interpersonal skills; people want to hang out with you once they’ve met you
Strong communicator who can give an excellent presentation and write an eloquent e-mail
Familiarity with the Mobile ecosystem (technical understanding huge plus)
Love of data, and a thorough understanding of how data-driven decision making transforms a product or a business
Empathy with a knack for understanding what a customer really needs and why they need it
Ability to multitask and prioritize
Passion for providing top-notch customer service
Bachelor Degree required
Native Portuguese speaker is a big advantage
Fortune 1,000 client facing experience preferred