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Customer Success Manager

Greater New York City Area Full Time


360Learning is a collaborative Digital Learning platform that leverages data to engage learners and trainers. 360Learning allows companies to rely on digital technology to boost their learning culture: social, peer-to-peer, gamification, mobile (iOS & Android), ranking systems, user generated content, adaptive learning...Created in 2010, 360Learning now has over 1,300 clients (such as Criteo, Havas, Chanel or Haribo) and 500,000 users in 120 countries.Gartner Frontrunners for Learning Management - 2017 Capterra Top 10 "Most User Friendly LMS"‚Äč - 2017contact@360learning.com


Job Description

At 360Learning, we offer you the opportunity to create the US Client Success Team.

As a Client Success Partner you will manage training projects for a client portfolio. You will ensure client success and renewal by mobilizing the right resources at the right time.

You will also guide our clients in the deployment of complex and scalable training devices to increase usage on the 360Learning platform.


Requirements

  • 3+ years of experience in Customer Success for a complex SaaS software for Large Enterprises in the US - multi project management
  • Successful track record in similar roles
  • Drive, leadership, entrepreneurship
  • Ability to structure workstreams, get organized and prioritize tasks
  • Analytical skills: ability to drive and/or report to our Product teams for improvement
  • Listening skills: ability to understand what the client needs
  • Pedagogical skills: perfectly clear and structured expression, consulting approach, adaptive
  • Outstanding people skills, including handling client-induced stress
  • Sensitivity to EdTech - exchanges with DRH or training managers in previous experiences
  • Digital native: comfortable and curious with digital tools
  • Team play & humility

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