Checkout Loqate (a GBG Company)'s career page or our Jobs Board for other opportunities
Loqate helps over 11,000 businesses simplify the process of capturing and verifying customer address data. Our smart technology auto-suggests addresses as a user types, returning accurate deliverable locations that have been verified against a portfolio of international postal and mapping databases including the USPS, Universal Postal Union, and Canada Post.This method of address verification works just like a search engine, and ensures every address is complete and accurate at the point of entry. Get started today for free!Industries We Serve: eCommerce/Retail; Financial Services and Insurance; Hospitality; Telecoms & Utilities.
Responsibilities
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Manage all post-sales activity for Loqate’s top business and enterprise customers through strong relationship-building, product knowledge, planning and execution
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Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
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Ensure that a plan is in place with each customer for deployment, change management and adoption programs
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Increase customer retention by conducting regular check-in calls for tactical items, and perform quarterly health checks for strategic reviews
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Track accounts to identify churn risk and work proactively to eliminate that risk
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Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
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Function as the voice of the customer and provide internal feedback on how Loqate can better serve our business and enterprise customers
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Travel up to 40%
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Learn from your team members and help the team continuously improve
Requirements
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3 - 5 Years Prior account management experience (preferably some experience with $50k+ ACV)
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Strong communication skills and technical aptitude
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Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus
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Self-motivated team player who has fresh ideas when it comes to user adoption and churn mitigation
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Enjoys working closely with customers to ensure complete satisfaction
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A real go-getter who takes the initiative to get things done