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Customer Success Manager

Greater New York City Area Full Time


Discover Aircall, the call center software of a new generation: http://bit.ly/-aircall

Set up easily the virtual business phone system your team and customers will love. No deskphone. No hardware. Install in one click, use right away. Get phone numbers instantly, in up to 40 countries. Assign a team to each number and stop missing calls. Integrate with CRMs you are already using.


Job Description

Aircall is looking for an outstanding Customer Success Manager to maximize the value our customers get from our product. We are looking for a talented professional who is seeking a startup experience and is eager for professional development.


Responsibilities

  • Manage, grow and nurture a portfolio of accounts
  • Maximize the expansion of our US/Canada customer base
  • Prevent and minimize churn & contraction
  • Contribute to sustain and increase our NPS (Net Promoter Score)
  • Contribute to product development with feedback from customers on their experience
  • Bring in new ideas and processes to delight our customers

Requirements

  • Excellent verbal and written communication skills. We love talking to people :-)
  • Native English Speaker, another language would be a plus
  • Passion for consistently providing fantastic customer experience
  • Comfort managing several tasks and issues in a fast-paced environment
  • Ability to conceive and implement ideas in the Customer Experience field
  • 0-1 years of customer experience in a startup or a dynamic environment

Benefits

  • Competitive base salary + compensation
  • Cool, sunny offices in the heart of NYC with a ping-pong table and free food/drinks :)
  • Medical / Vision / Dental benefits, gym & Metrocard
  • Amazing offsites, trip to Paris

Join one of the coolest teams in NYC and build the next-generation phone for businesses