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The business phone and communication platform trusted by teams everywhere. Set up a cloud-based call center and integrate with your CRM & Helpdesk software in minutes.
Job Description
Aircall is looking for an outstanding Customer Success Manager to maximize the value our customers get from our product. We are looking for a talented professional who is seeking a startup experience and is eager for professional development.
Responsibilities
- Manage, grow and nurture a portfolio of accounts
- Maximize the expansion of our US/Canada customer base
- Prevent and minimize churn & contraction
- Contribute to sustain and increase our NPS (Net Promoter Score)
- Contribute to product development with feedback from customers on their experience
- Bring in new ideas and processes to delight our customers
Requirements
- Excellent verbal and written communication skills. We love talking to people :-)
- Native English Speaker, another language would be a plus
- Passion for consistently providing fantastic customer experience
- Comfort managing several tasks and issues in a fast-paced environment
- Ability to conceive and implement ideas in the Customer Experience field
- 0-1 years of customer experience in a startup or a dynamic environment