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Customer Success Manager

Greater New York City Area Full Time


Aircall is an intuitive but powerful cloud-based phone system. It's a complete business phone and contact center in one.

Aircall integrates seamlessly with your most-used CRMs and support tools to empower your team with relevant data.

Create and manage your entire phone system, set up dynamic and intelligent call queues, create personalized caller journeys, and automatically route calls to the right representative from anywhere in the world.

No desk phone or hardware necessary - Aircall can be installed in a matter of minutes and ready to use right away.

Aircall's flexible dashboard makes quick-scaling easy. Create local or toll-free numbers from up to 40 countries and manage agents with ease.


Job Description

Aircall is looking for an outstanding Customer Success Manager to maximize the value our customers get from our product. We are looking for a talented professional who is seeking a startup experience and is eager for professional development.


Responsibilities

  • Manage, grow and nurture a portfolio of accounts
  • Maximize the expansion of our US/Canada customer base
  • Prevent and minimize churn & contraction
  • Contribute to sustain and increase our NPS (Net Promoter Score)
  • Contribute to product development with feedback from customers on their experience
  • Bring in new ideas and processes to delight our customers

Requirements

  • Excellent verbal and written communication skills. We love talking to people :-)
  • Native English Speaker, another language would be a plus
  • Passion for consistently providing fantastic customer experience
  • Comfort managing several tasks and issues in a fast-paced environment
  • Ability to conceive and implement ideas in the Customer Experience field
  • 0-1 years of customer experience in a startup or a dynamic environment