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Customer Success Manager

Greater New York City Area Full Time


Aircall is the cloud-based phone system of choice for modern brands. Scaling businesses across industries choose Aircall for its simple set-up, seamless integrations, and proven quality. Aircall allows sales and support teams to have meaningful and efficient phone conversations, and makes their lives easier by integrating with the most popular CRM and Helpdesk tools. Managers can instantly add numbers from 100+ countries, scale their teams, and gain deep insights through analytics. Aircall is trusted by thousands of companies worldwide. Our vision for the future is big, and we're currently looking for talented individuals to join our growing team. Our culture is one of community, transparency, ambition, and teamwork. We believe that success is a direct result of personal and team effort, and we reward that effort as often as possible. Check out our job listings for open positions in New York and Paris.


Job Description

Aircall is looking for an outstanding Customer Success Manager to maximize the value our customers get from our product. We are looking for a talented professional who is seeking a startup experience and is eager for professional development.


Responsibilities

  • Manage, grow and nurture a portfolio of accounts
  • Maximize the expansion of our US/Canada customer base
  • Prevent and minimize churn & contraction
  • Contribute to sustain and increase our NPS (Net Promoter Score)
  • Contribute to product development with feedback from customers on their experience
  • Bring in new ideas and processes to delight our customers

Requirements

  • Excellent verbal and written communication skills. We love talking to people :-)
  • Native English Speaker, another language would be a plus
  • Passion for consistently providing fantastic customer experience
  • Comfort managing several tasks and issues in a fast-paced environment
  • Ability to conceive and implement ideas in the Customer Experience field
  • 0-1 years of customer experience in a startup or a dynamic environment