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Sales Manager

Greater New York City Area Full Time


Audicus is a consumer health company that believes that everyone deserves to hear and live a more connected and empowered life.This vision translates into a rapidly growing health tech company that offers hearing test applications and advanced hearing aids directly online - and at a fraction of the cost. Since its inception, Audicus has saved consumers over $40 million in healthcare costs and has transformed thousands of lives.If you're a switched-on, idealistic and driven team player, apply to join our team - and help building a more connected world!


Job Description

This position will oversee the daily operations of the team to ensure effective lead handling, hitting sales targets, resolution management and customer satisfaction. This role is a blend of managing sales and support functions that support the entire Audicus customer journey. The customer journey at Audicus is a high, multi-touch point process that requires smart, motivated team members to actively engage the user. This role will ensure the team is staffed, trained and performing at a high capacity to meet though expectations

To meet the metrics for the company, the role will focus on staffing, training, sales initiatives and ongoing monitoring of sales & support agents.


Responsibilities

Training:

  • Build out a comprehensive training program for new hires.
  • Train new Sales agents on Audicus processes & procedures.
  • Provide ongoing weekly/monthly training sessions with CRM agents.

Coaching & Feedback:

  • Daily monitoring of CRM agent activities.
  • Review emails, phone calls and chats to ensure effective content, tone, nurturing and efficiency goals.
  • Provide daily &weekly feedback to agents based on review of work.
  • Provide strategic recommendations on improvements to impact sales & return metrics.

Sales Protocol Implementation:

  • Collect recurring feedback of pain points, objections & customer behavior.
  • Work with team to better understand customer needs.
  • Recommend and implement solutions to improve team performance.

Crisis Management:

  • Handle high-maintenance users and escalations to ensure CSAT.
  • Evaluate feedback & make recommendations on improvements customer journey of the Audicus user.

Recruiting:

  • Lead the recruiting efforts internal with process and the point of contact with external partners.
  • Schedule, interview and lead process of all recruiting initiatives.

Requirements

  • Proven leader who can train, motivate and assess team.
  • Critical thinker who is eager to solve problems and implement solutions.
  • Energetic, hardworking individual who thrives in a fast-paced environment.
  • Manage sensitive topics with proven judgment skills.
  • Excellent communicator, with prior sales experience.
  • Experience: 2-3 years in direct sales role; 0-2 years in management role.