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Behavioral Enterprise Risk & Compliance Management Software Solutions. Data And Communication Analytics Platform Powered By AI. Contact Us!
Responsibilities
- Work with the client throughout the lifecycle from pre-sales to upsell/contract renewal;
- Teach users core functionality of the Platform;
- Advise on subject-matter (best-practice in compliance);
- Collect feedback on Platform’s functionality;
- Configure Platform to client’s requirements;
Account management is also involved during pre-sales discussions as subject-matter experts, and they would be expected to deliver sales demos. During pilot projects account management is responsible for winning the pilot through user training and demonstration of subject-matter expertise.
Requirements
- Excellent academic record
- Excellent written communication skills
- Attention to detail
- Customer service including conflict resolution experience
- Eloquent debator capable of convincing people in your views
- Organized and capable of handling multiple stressful tasks simultaneously
- Great networker
- Authoritative to deliver effective training sessions