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Director of Client Solutions

Greater New York City Area Full Time


Founded in 2012, BounceX’s People-Based Marketing Cloud is the first new channel with scale in 10 years. We have offices in NYC, San Francisco, and London and were recently named the fastest-growing SaaS company in America by Inc Magazine & Deloitte.Our Technology powers thousands of digital properties, spanning across a variety of industries. For the first time in years, marketers have a meaningful revenue channel outside of Google, Facebook and email. We are trusted by global enterprises such as Forever 21, Avis, Lufthansa, Sears, Uniqlo, Comcast and many more. BounceX is a family, built on the belief that the success of a company is rooted in the strength of the team, and in creating a place where people love coming to work. We’re dedicated to cultivating and rewarding creativity, constantly pushing ourselves to keep innovating, being the dodgeball champs of NYC tech, finding the best breakfast tacos in universe, and setting the standard for the future of marketing technology.Inc. 5000 fastest growing software company in the USDeloitte Tech Fast 500Fortune Best Workplaces in TechCrain’s Best Places to WorkRanked #1 in NYC by Entrepreneur Magazine for Top Company Cultures


Job Description

You know what it takes to build relationships. You know the right thing to say at the right time. You thrive under pressure and adversity. You have never quit anything in your life and aren’t about to start now. People come to you to put out the biggest fires and you actually enjoy dealing with conflict.

We think our clients are more than just a contract. There are a dozen people behind every signature, and we want them all to be happy. What gets our clients promoted? Conversions and Revenue. That’s where you come in...

As a Director of Client Solutions, you’ll be tasked with developing and maintaining relationships with key decision makers of existing clients and introducing them to new opportunities to increase ROI. We’re constantly developing new top-tier products to benefit our clients and need the right person to explain all the benefits of implementation.


Responsibilities

  • Identify opportunities within your book to drive new revenue growth through upsells and expansion
  • Communicate how BounceX’s platform and products solve conversion issues, why we’re worth the money, and are the best of the best
  • Navigate the industry to find key decision makers and build their trust in both you and BounceX
  • You are responsible for the business relationship with the client (our Account Management team is responsible for delivering performance and the day-to-day execution)

Requirements

  • A minimum of 3 years of REAL experience in Digital Marketing, either in Customer Success (Account Management with an upsell quota) or Strategy
  • Track record of successfully impacting business growth
  • Strong background involving strategizing and consulting with C-Level execs at Fortune2000 companies
  • A track record of being a persuasive person
  • Off-the-charts emotional intelligence
  • The most driven person you know (seriously)
  • Assholes or arrogant people NEED NOT APPLY