This job post is no longer active!

Checkout Broker Buddha's career page or our Jobs Board for other opportunities

Customer Success Manager

Greater New York City Area Full Time


Broker Buddha helps Insurance Brokers & Agents win more business by moving the application and renewal process into an interactive, customer-friendly online experience.


Job Description

Your role: Are you passionate about technology and high-growth startups? Are you a proven strategic thinker and effective communicator? Eager to make a difference and build a business? If so, this position may be for you. This is a rare opportunity to get in on the ground floor of a new business in a hot market.

What you’ll be doing: Reporting directly to the CE(, your day-to-day will be to train/onboard/and provide support to our quickly growing list of clients.


Responsibilities

  • Working with our sales team to onboard new clients
  • Testing new functionality and providing product feedback
  • Liaising with a team of offshore developers to review their work and implement changes
  • Working closely with our Technology team to resolve customer issues & meet deadlines
  • Testing product, filing bugs, finding solutions, working with developers
  • Clearly communicating with team members and customers across various channels
  • Collaborating with other Senior Leadership on strategic initiatives and operational improvements

Requirements

1-2 years of experience in a similar role Love of technology Experience with product testing Strong interpersonal, communication, and management skills Self-motivated, ambitious with an entrepreneurial spirit Insurance industry knowledge desired