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Director of Account Management

Greater New York City Area Full Time


Chainalysis builds trust in blockchains between people, businesses, and governments. Our Blockchain Intelligence Platform powers our compliance and investigation software for the worlds top institutions. With offices in NY, D.C., and Copenhagen, Chainalysis is global and backed by Benchmark and other leading names in venture capital.


Job Description

Chainalysis builds trust in blockchains between people, businesses, and governments. Our Blockchain Intelligence Platform powers our compliance and investigation software for the world’s top institutions. With offices in NY, D.C., and Copenhagen, Chainalysis is global and backed by Benchmark and other leading names in venture capital.

The Director of Account Management will be responsible for expansion revenue across multiple client types and verticals. You will design, implement and leverage best-in-class account management practices, for yourself as a player and across our global team as a coach. You’re a self-motivated leader with high EQ and a passion for developing relationships. You’re energized about working in a fast-paced, collaborative culture where intellectual rigor and insatiable curiosity is rewarded. Complexity intrigues you and being a thought leader excites you.

This position will be based out of New York.


Responsibilities

  • Lead and manage client relationships, including on-site collaboration, quarterly business reviews and executive briefings

  • Become expert in Chainalysis’ AML compliance and investigation solutions across all customer types

  • Maintain a holistic and technical understanding of all Chainalysis products and how they enable our clients to mitigate regulatory, AML and KYC risks

  • Increase customer satisfaction by conducting regular check-in calls for tactical items and perform quarterly business reviews for strategic reviews

  • Develop and manage client relationships through consistent communication, discovery of client needs and education

  • Develop and execute Strategic Account Plan(s) for named accounts

  • Hire a team of global account managers that will be ambassadors for the Chainalysis brand and provide value in every interaction with our clients.

  • Manage through coaching, mentoring, and directing overall workflow for team members.

  • Coach individual team members on pipeline opportunity management and optimal service delivery within existing clients

  • Propose plans to define geographic focuses, targeted accounts and/or tiering

  • Create and implement client referral program

  • Identify needs for new offerings based on client feedback


Requirements

  • Bachelor's degree or equivalent practical experience

  • 7-10 years of experience in enterprise or SaaS sales roles

  • 3-5 years of management experience in client services or account management

  • Proven track record of consistent quota achievement

  • Extensive experience closing expansion deals in the $100K to $1M+ ARR range


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