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Customer Success Manager

Greater New York City Area Full Time


Close.io is an inside sales CRM used by startups and SMBs.

With built-in native calling, email, and SMS - you can communicate with prospects and customers without switching apps. Close.io is used by over 10K inside salespeople and 1M+ phone calls are being made per month.

The Close.io team is fully remote. As of October 2017, we have 25 people living in 11 different countries. Even though we're a remote team, we still hang out together. We have 3-4 team retreats per year (our last one was in Dublin, Ireland), and several "mini retreats" across the globe.

We're not venture-backed. We're growing and profitable.


Job Description

At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We’re looking to hire a Customer Success Manager to join our team and work with our rapidly expanding customer base.

The Close.io Success Team is the face of our company, acting as the bridge between where the product is today and where the product is heading for the future. The Customer Success Manager (CSM) has dual responsibilities: on-board larger customers to help them set up for success and deepen relationships with our existing customers to increase the value they get from our service. They will be responsible for building and improving all processes related to customer on-boarding, growth and overall success with Close.io.


Responsibilities

  • Virtually train and onboard new and existing customers
  • Communicate effectively with all Close.io customers, including CEOs and VP level executives
  • Identify expansion opportunities and up-sell customerS
  • Host in person customer events, some travel required
  • Create FAQs, white papers, videos, and host webinars

Requirements

  • Have a minimum of 1 year in B2B SaaS experience (customer success, account management, or support)
  • Act as a trusted advisor for our customers through frontline sales experience of minimum 1 year
  • Have excellent written and verbal communication skills
  • Be able to slice and dice customer data in Excel (vlookups, pivots, conditionals)
  • Have the ability to create high fidelity customer presentations (Keynote, PPT)
  • Be available to work normal U.S. business hours