Customer Success Manager

Greater New York City Area Full Time

Close is the inside sales CRM of choice for startups and SMBs. Make more calls, send more emails and close more deals starting today.

Job Description

At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We’re looking to hire a Customer Success Manager to join our team and work with our rapidly expanding customer base.

The Close.io Success Team is the face of our company, acting as the bridge between where the product is today and where the product is heading for the future. The Customer Success Manager (CSM) has dual responsibilities: on-board larger customers to help them set up for success and deepen relationships with our existing customers to increase the value they get from our service. They will be responsible for building and improving all processes related to customer on-boarding, growth and overall success with Close.io.

Responsibilities

Virtually train and onboard new and existing customers
Communicate effectively with all Close.io customers, including CEOs and VP level executives
Identify expansion opportunities and up-sell customerS
Host in person customer events, some travel required
Create FAQs, white papers, videos, and host webinars

Requirements

Have a minimum of 1 year in B2B SaaS experience (customer success, account management, or support)
Act as a trusted advisor for our customers through frontline sales experience of minimum 1 year
Have excellent written and verbal communication skills
Be able to slice and dice customer data in Excel (vlookups, pivots, conditionals)
Have the ability to create high fidelity customer presentations (Keynote, PPT)
Be available to work normal U.S. business hours