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Senior Manager, Customer Success

Greater New York City Area Full Time


ConveyIQ changes the way enterprise companies engage with talent, using automation to transform and elevate candidate experience. Our candidate engagement platform connects seamlessly with your ATS to deliver an intelligently automated and highly individualized candidate experience, letting employer brand values and personality shine through. The technology powers and customizes every aspect of the hiring journey, from screening to two-way email and text messaging to digital interviewing and scheduling. ConveyIQ also allows companies to survey candidates throughout the entire journey and provides the analytics recruiting teams need to make the candidate journey better, every step of the way. The results? Higher quality hires, an optimized hiring funnel, and more productive and empowered recruiters who can direct their focus on talent acquisition strategy and adapting to the future demands of their company’s workforce. Leading brands in over 95 countries work with ConveyIQ to hire the best talent. To learn more, visit us at www.conveyiq.com or email info@conveyiq.com


Job Description

As a Senior Manager, Customer Success at ConveyIQ, you will own the relationship with our key customers and help scale our team. You will use your in-depth knowledge of our product and our clientele to fully understand customer needs and to ensure ConveyIQ's solution is optimally applied to address them while helping other team members succeed as well.


Responsibilities

• Telling and shaping the new company story, helping us launch our new platform and company mission

• Identifying interview challenges faced by Fortune 5000 companies

• Demonstrating how our technology helps organizations improve their specific interview process, we are not a one size fits all solution

• Acting and thinking like a market expert (not a product pusher)

• Creatively thinking about how we improve our own Customer Success process including new ways to articulate tangible value to clients


Requirements

We Need:

• 5+ years professional experience in Customer Success

• 1+ years of Customer Success team management experience

• Confidence with a healthy dose of humility: Challenge my ideas, but make me like you when your doing it

• You want to impact a quickly expanding market and an even faster growing company

• You're not afraid to make mistakes, but you better not make them twice

• Someone who can 'figure things out' and likes thinking through their questions to arrive at an answer instead of being told information

• Curiosity, the 'George' kind, not the 'kill that cat' kind

• Detail oriented individuals: If you are good at sales, you believe in the value

If you have it, please highlight:

  • Recruiting Experience

  • Inside sales experience

  • SaaS Background