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Customer Success Manager

Greater New York City Area Full Time


ConveyIQ – Deliver a Remarkably Authentic Candidate Experience


Job Description

As a Customer Success Manager at ConveyIQ, you will own the relationship with our key customers. You will use your in-depth knowledge of our product and our clientele to fully understand customer needs and to ensure ConveyIQ's solution is optimally applied to address them.


Responsibilities

• Telling and shaping the new company story, helping us launch our new platform and company mission

• Identifying interview challenges faced by Fortune 5000 companies

• Demonstrating how our technology helps organizations improve their specific interview process, we are not a one size fits all solution

• Acting and thinking like a market expert (not a product pusher)

• Creatively thinking about how we improve our own Customer Success process including new ways to articulate tangible value to clients


Requirements

We Need:

• 3-5 years professional experience in Customer Success

• Confidence with a healthy dose of humility: Challenge my ideas, but make me like you when your doing it

• You want to impact a quickly expanding market and an even faster growing company

• You're not afraid to make mistakes, but you better not make them twice

• Someone who can 'figure things out' and likes thinking through their questions to arrive at an answer instead of being told information

• Curiosity, the 'George' kind, not the 'kill that cat' kind

• Detail oriented individuals: If you are good at sales, you believe in the value

If you have it, please highlight:

  • Recruiting Experience

  • Inside sales experience

  • SaaS Background