Sales Operations Manager

Greater New York City Area Full Time

Millions of business decisions are made every day based on untested assumptions. That's why we created Suzy. Powered by over one million users, Suzy is a perfect blend of art and science; a mix of human and artificial intelligence. Suzy helps companies create products people need, campaigns people love and offers people actually want. The platform gives companies an unprecedented direct line of communication to their customers instantly, on demand, and in real-time. What makes Suzy truly valuable to brands is the unparalleled speed by which they are able to collect real-time consumer intelligence through direct consumer interactions. User responses start to populate in as little as one minute or less and on average, Suzy can deliver 300 responses in less than 60 minutes. Testing a new website layout? Need feedback on pricing? Curious about the competition? Just ask Suzy. Learn more and chat with us at http://suzy.com

Job Description

Our sales team is growing rapidly. We are looking for a hands-on Sales Operations Manager who will drive enablement, increase productivity and support the operational needs of the sales team.

The Sales Operations team is responsible for reducing friction in the sales process and improving overall sales performance. You’ll be working throughout the entire sales process from sales training, sales strategy, to improving the utilization of our sales tools and data.

The ideal candidate loves data, analytics and has a passion for efficiency. This role is crucial to our sales process as you’ll be providing the entire sales team what they need to perform better and close more deals.

Responsibilities

Data and Technology: ensure the sales team has the best sales tools, and cleanest data to perform at the highest level. Onboard new vendors and rollout of tools to the sales team.
CRM: ensure CRM data is being entered and organized correctly. Run reports, and surface strategic insights as needed for executive team. Constantly improve and align system to the sales process.
Enablement: ensure new and existing sales team has the training, updates, and sales collateral to have effective conversations with customers.
Cross-Functional Initiatives: collaborate with internal stakeholders in Marketing, Sales, - Success, Finance, Product on strategic initiatives. Monitor and analyze sales pipeline and sales team performance. Help with forecasting and reporting to executive team.

Requirements

Bachelor’s degree
2-5 years of experience in sales operations or sales enablement OR have previous experience in an analytical role such as management consulting or investment banking
Experience in and knowledge of modern sales and marketing tools is preferred
Strong analytical skills and expert in Excel
Prior experience using a CRM like Salesforce.com
Strong written and verbal communications skills with the ability to converse with all levels in the organization
Startup experience a plus, but not required