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Customers rely on Dataminr’s AI platform for early signals of high-impact events and emerging risks, to respond with confidence and manage crises more effectively
Job Description
In a fast-moving world, there's nothing more important than having real-time information at your fingertips to help you identify and mitigate risk, assess a crisis situation, and craft an effective response. Being part of Sales at Dataminr means you'll have the opportunity to create a unique and meaningful impact for your clients.
Responsibilities
- Manage, develop, and support a portfolio of Mid Market accounts with a focus on growth opportunities, upsell, and expansion
- Build and maintain strong and effective client relationships, and act as thought partner
- Develop an understanding of customer use cases, internal decision making nuances, budget cycles and other key information necessary to manage and grow accounts
- Conduct quarterly business reviews to ensure business alignment and identify growth opportunities
- Partner with internal teams to develop, implement, and deliver onboarding, training and usage plans
- Serve as an advocate for our customers by creating and presenting customer health and usage data to cross-functional account management and technical teams
- Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams
- Forecast potential client use-cases and provide immediate support or remediation
Requirements
- 3+ years software/SaaS background selling technology solutions to mid market accounts in a fast-paced, competitive market
- Track record of quota overachievement and ability to deliver consistently against targets
- Deep understanding of sales process and business drivers for enterprise clients
- Ability to work both independently and collaboratively within a team
- Superior communication and presentation skills
- Experience with Salesforce or similar CRM a plus
- Open to travel as required