Consumer Operations Associate
The world's social shopping platform - discover amazing stuff, collect the things you love, and buy it all in one place. More than 10 million people use Fancy to discover and buy amazing things curated by our global community. Fancy what you find, and buy what you Fancy.
Fancy (www.fancy.com) is the place to discover, collect and buy from a crowd-curated catalog of amazing goods, wonderful places, and great stores. Fancy is an innovator in mobile commerce with an award-winning app, and fosters a great culture with competitive benefits.
The Consumer Operations team strives to develop the best possible methods to ensure quality assurance for all customer purchases. The Consumer Operations Associate owns and manages the order fulfillment process from start to finish. This individual will place orders, track order progress, and ensure that customers receive orders in a timely and effective manner.
- Create and maintain customer Purchase Orders
- Act thoughtfully in response to customer related inquiries
- Troubleshoot and seek solutions to problems
- Directly work with Customer Experience team to ensure customers are notified about order changes
- Ensure delivery times are honored in accordance to sales
- Assist with shipping logistics including receiving packages and packing boxes
- Work closely with other departments to achieve the highest level of customer satisfaction
- Perform data calculations to determine discounts and percentages
- Assist with high-severity requests or issue escalations as needed
- Create efficiencies for the systems in place
- College degree
- Obsessive attention to detail
- Desire to take ownership of tasks
- Demonstrated ability to work efficiently without being closely managed
- Are passionate about Fancy and tech
- Are ambitious and optimistic – you are not afraid to dream big and push the boundaries
- Convey excitement in everything you do
- Have a high level of initiative and self motivation
- Think out-of-the-box to creatively problem-solve
- Love a good challenge and are excited about going outside of your comfort zone