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Technical Account Manager

Greater New York City Area Full Time


Introducing the “AI-first” optimization and intelligence platform for large sellers and brands on Amazon. At the forefront of retail innovation, Feedvisor clarifies complex market dynamics into moments of insight and action that enable marketplace sellers’ and brands’ competitive advantage. Leveraging data intelligence and automated action in a platform of unparalleled depth and scope, Feedvisor drives seller success at every e-commerce touchpoint. From an algorithmic repricer revolutionizing marketplace selling, to recent innovations in advertising and inventory, we offer sellers business-driving clarity and control. Every solution advances our dynamic and powerful platform—constantly expanding our master suite. Leaders in technology, Feedvisor stays ahead of evolutions in e-commerce to empower marketplace sellers and brands.


Job Description

The Technical Account Manager is responsible for successfully onboarding enterprise ecommerce retailers to the Feedvisor solution. As experts in eCommerce and Feedvisor solutions the TAM will identify customer trends (usage, needs etc’) and use this knowledge to create and deliver bespoke solutions to our clients.


Responsibilities

  • 4+ years experience in technical account management, professional services or success positions (Preferably in SaaS)
  • BA/BS degree (Computer Science, Engineering, Economics, Finance, Business Administration) or equivalent experience
  • Excel guru
  • Knowledge of SQL – a major advantage
  • Strong quantitative and analytical skills
  • Creative problem solving
  • Building Customer/Partner Relationships,
  • Project Management
  • Strategic Insight, Product Technology Expertise
  • Positive work ethic, ambitious and passionate attitude
  • Excellent verbal and written communications skills in English (mother tongue preferable)
  • Ability to prioritize, multi-task and perform effectively under pressure
  • Experience from a software company (SAAS preferable)

Requirements

  • Experience managing client relations within top tier company accounts (sales background, professional services or similar an advantage)
  • Patient and an acute listener
  • Avid interest in online businesses and their unique operations
  • Independent thinker and executor
  • Ability to understand customer requirements, and tailor fit product capabilities and business relations accordingly
  • Comfortable with conducting majority of business via phone and email
  • Experience with ecommerce and online marketplaces - an advantage