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Technical Account Manager

Greater New York City Area Full Time


Feedvisor is the best optimization platform and team of Amazon experts, fueled by proprietary AI and data, empowering brands and sellers.


Job Description

The Technical Account Manager is responsible for successfully onboarding enterprise ecommerce retailers to the Feedvisor solution. As experts in eCommerce and Feedvisor solutions the TAM will identify customer trends (usage, needs etc’) and use this knowledge to create and deliver bespoke solutions to our clients.


Responsibilities

  • 4+ years experience in technical account management, professional services or success positions (Preferably in SaaS)
  • BA/BS degree (Computer Science, Engineering, Economics, Finance, Business Administration) or equivalent experience
  • Excel guru
  • Knowledge of SQL – a major advantage
  • Strong quantitative and analytical skills
  • Creative problem solving
  • Building Customer/Partner Relationships,
  • Project Management
  • Strategic Insight, Product Technology Expertise
  • Positive work ethic, ambitious and passionate attitude
  • Excellent verbal and written communications skills in English (mother tongue preferable)
  • Ability to prioritize, multi-task and perform effectively under pressure
  • Experience from a software company (SAAS preferable)

Requirements

  • Experience managing client relations within top tier company accounts (sales background, professional services or similar an advantage)
  • Patient and an acute listener
  • Avid interest in online businesses and their unique operations
  • Independent thinker and executor
  • Ability to understand customer requirements, and tailor fit product capabilities and business relations accordingly
  • Comfortable with conducting majority of business via phone and email
  • Experience with ecommerce and online marketplaces - an advantage