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Client Success & Strategy Associate

Greater New York City Area Full Time


Use Force Therapeutics' digital MSK tool to enable better patient reported outcomes, lower costs, and more effective recovery.


Job Description

The Client Success & Strategy team is focused on growing patient and provider usage of the FORCE platform and enhancing overall user experience at strategic enterprise accounts. The team is responsible for implementation at all new accounts, building out a research and data platform, and serving as a liaison for future product development.


Responsibilities

• Learn communication best practices for on-boarding end-user patients (patient success) and providers on FORCE

• Assist in development of ongoing strategies to drive patient and provider engagement and develop, grow, and retain key accounts

• Leverage feedback, suggestions and enhancements from key accounts to inform requirements for product development and innovation

• Assist in custom content creation and editing

• Compile and analyze data collected through FORCE platform

• Publish ongoing thought leadership and data collection content to our member community on FORCE blog


Requirements

• Bachelor’s degree required

• 0-2 years experience in account management, sales or strategic planning

• Strong written and oral communication skills

• Medical or clinical experience a plus


Compensation

  • Base Salary: $30,000 - $50,000