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Patient Success Representative

Greater New York City Area Full Time


Use Force Therapeutics' digital MSK tool to enable better patient reported outcomes, lower costs, and more effective recovery.


Job Description

FORCE Therapeutics delivers an incredible experience for all of its customers, and that starts with world-class customer service. Join our Patient Success Team to have a meaningful impact on how patients are recovering from injury and surgery. As a FORCE Patient Success Representative, you will communicate daily with patients and guide them through the FORCE Therapeutics recovery experience.


Responsibilities

  • Learn communication best practices for onboarding end-user patients (patient success) and providers on FORCE
  • Assist in development of ongoing strategies to drive patient and provider engagement and develop, grow, and retain key accounts
  • Leverage feedback, suggestions and enhancements from key accounts to inform requirements for product development and innovation
  • Publish ongoing thought leadership and data collection content to our member community on FORCE blog

Requirements

  • A minimum of 1 year of call center or healthcare customer service experience
  • High School Diploma and/or University Degree
  • Excellent written and verbal communication skills
  • Positive phone presence

Compensation

  • Base Salary: $30,000 - $35,000