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Account Manager, Client Success & Strategy Team

Greater New York City Area Full Time


Force works with surgeons and their Care Teams to seamlessly support their patient’s journey. This unique approach combines a clinical voice with accessible technology, interactive, video-based education, and patient-provider communication built upon each organization’s existing workflow. Our digital tools are used by patients in the home, engaging them in a daily, personalized care plan that drives successful recovery. Real-time data and outcomes are actively collected as patients move through their care, providing surgeon teams unprecedented insights into progress and performance outside the hospital. Force’s high level of patient engagement and outcomes are the result of 5 years of continuous improvement in every type of care setting with tens of thousands of users.


Job Description

Work directly with Director of Client Success & Strategy to develop, maintain, and grow patient and provider usage and overall user experience with the FORCE Therapeutics product at strategic enterprise accounts. The team will be responsible for implementation of best healthcare practices, and building out a research and data platform. Account management and research are must-have pillars that will drive FORCE's success in transforming the way people recover from injury globally.


Responsibilities

  • Support Client Success & Strategy Team with patient, clinical assistant, and doctor communication efforts to drive product usage, and develop, grow, and retain key accounts
  • Relationship-building with all stakeholders to execute the team goal of expanding value within an organization (extending to network organizations, adding clinicians, building custom content, etc.)
  • Leverage feedback, suggestions and enhancements from key accounts to inform requirements for product development and innovation
  • Publish ongoing thought leadership and data collection content to our member community
  • Maintain keen eye for product innovation as it relates to increasing efficacy of our product in its goals to improve Healthcare outcomes and reduce episode costs

Requirements

  • Bachelor's degree required
  • 0-3 years experience in account management, sales or strategic planning preferred
  • Strong written and oral communication skills
  • Medical or clinical experience is a plus