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Director of Account Management

Greater New York City Area Full Time


Long term trends in urbanization mean cities are becoming more and more dense. Similarly, Millennials are adopting digital ordering in a way that is changing overall consumer behaviors. There is a broad shift in large cities from in-store customers to out-of-store customers. Businesses in these cities require the ability to understand and service these customers to stay competitive.Homer builds and implements technology to make delivery faster, safer, and cheaper in dense urban environments. Homer uses mobile tracking, order aggregation, geographical queuing, and fleet communication, to deliver more orders in fewer miles traveled. Homer is at the forefront of logistics solutions for the smart cities of the future. We specialize in applied operations and operations research for last mile, local delivery. If this sounds exciting, please reach out to us! We are always adding great people to our team of engineers, developers, researchers, and operations.


Job Description

The Director of Account Management is responsible for building and maintaining a strong and successful relationship with all of Homer’s partner accounts, beginning at onboarding.


Responsibilities

  • Keeping partners updated with company developments and industry-relevant content in recurring newsletters
  • Holding monthly meetings with heads of operations at key partner accounts and presenting compelling business insights and analytics
  • Providing customer and delivery performance data to accounts proactively and upon request
  • Designing new ways to leverage Homer’s data and offer strategic insight to partners
  • Identifying any areas in need of process or tool improvement to maintain effective AM under strong growth
  • Helping drive pricing strategy to hit margin targets as operations develop and evolve

Requirements

  • Bachelor’s degree required, quantitative field or major preferred
  • Proven success in an AM or Customer Success role
  • Strong analytical abilities, comfort working with large datasets
  • Proficiency in Excel or Sheets
  • Strong interpersonal, negotiation, and relationship management skills
  • Excellent verbal and written communication skills
  • Fast learner, comfortable picking up new technologies -Patience: will have to deal with confused or irate customers. Having patience and staying polite, even in stressful situations is helpful
  • Knowledge of restaurant industry is helpful but not required

Benefits

  • Full subsidized benefits
  • 3 weeks vacation