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Homer combines unique technology and operations to provide reliable, scalable, and affordable expedited shipping solutions for businesses.
Job Description
The Account Manager is responsible for building and maintaining a strong and successful relationship with all of Homer’s partner accounts, beginning at onboarding.
Responsibilities
- Keeping partners updated with company developments and industry-relevant content in recurring newsletters
- Holding monthly meetings with heads of operations at key partner accounts and presenting compelling business insights and analytics
- Providing customer and delivery performance data to accounts proactively and upon request
- Designing new ways to leverage Homer’s data and offer strategic insight to partners
- Identifying any areas in need of process or tool improvement to maintain effective AM under strong growth
- Helping drive pricing strategy to hit margin targets as operations develop and evolve
Requirements
- Bachelor’s degree required, quantitative field or major preferred
- Proven success in an AM or Customer Success role
- Strong analytical abilities, comfort working with large datasets
- Proficiency in Excel or Sheets
- Strong interpersonal, negotiation, and relationship management skills
- Excellent verbal and written communication skills
- Fast learner, comfortable picking up new technologies -Patience: will have to deal with confused or irate customers. Having patience and staying polite, even in stressful situations is helpful
- Knowledge of restaurant industry is helpful but not required