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Informa Financial Intelligence, the leading financial research service. Provider of fund, wealth management, investment, and retail banking market intelligence
Responsibilities
- Collect, implement and deliver on all sponsorships
- Serve as primary point of contact for exhibitors/sponsors post-sale
- Interact directly with clients to collect sponsorship assets (including logos, marketing items, descriptions, etc)
- Update changes within specific portals (i.e primary contacts, booth numbers, passes, etc)
- Utilize Salesforce and other tracking tools to manage asset collection, provide valuable customer insight and improve customer experience
- Check in regularly with Sales Account Manager to ensure client needs are being met
- Focus on retention of clients from initial interaction through show cycle; through conversations with exhibitor/sponsor, identify areas of potential upsell and relate back to Sales
- Create Tasks by Team (TBT) document and define exact fulfillment responsibilities across groups with input from Brand Success Team and Event Operations
- Coordinate weekly with Marketing, Event Operations, and other relevant departments to ensure that items are collected on time and deployed appropriately
- Collaborate with other Fulfillment Team members to improve process and adapt best practices across brands
- Collaborate with all Sales Ops departments (Brand Success, Processing and Reporting & Rebook) to ensure seamless client experience from signature through execution.
- Work with Brand Success team to create Exhibitor Portal
- Identify issues or challenges before escalation
- Field, organize and complete prospective RFPs that articulate relevant media solutions, rates and detailed information for IT Media brands
- Serve as a liaison between RFP prospects, sales reps and sales operations, maneuvering available inventory and communicating available programs to potential sponsors
Requirements
- Very comfortable handling high volume of customer emails/calls
- Exemplary high standards of customer service, honesty, and integrity; motivated and driven to succeed
- Highly organized with excellent ability to balance multiple projects at once while paying absolute attention to detail
- Able to communicate conceptual solutions to peers and management quickly and effectively
- Must work well independently as well as in a partnership and team
- 2+ years of successful administrative support/client-facing sales assistance
- BA/BS degree or equivalent required