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Sales Operations Specialist

SF Bay Area - San Francisco Full Time


Informa operates at the heart of the Knowledge and Information Economy. It is a leading business intelligence, academic publishing, knowledge and events business. With more than 11,000 employees globally, it has a presence in all major geographies, including North America, South America, Asia, Europe, the Middle East and Africa. What we do: Informa’s global portfolio of knowledge, event and information-based businesses connects people, providing unrivalled access to high quality, specialist intelligence and links across commercial, professional and academic communities. Our content and connectivity deliver insights, networks and competitive advantage, enabling individuals, organisations and communities to connect, work smarter and achieve their goals.


Responsibilities

  • Collect, implement and deliver on all sponsorships
  • Serve as primary point of contact for exhibitors/sponsors post-sale
  • Interact directly with clients to collect sponsorship assets (including logos, marketing items, descriptions, etc)
  • Update changes within specific portals (i.e primary contacts, booth numbers, passes, etc)
  • Utilize Salesforce and other tracking tools to manage asset collection, provide valuable customer insight and improve customer experience
  • Check in regularly with Sales Account Manager to ensure client needs are being met
  • Focus on retention of clients from initial interaction through show cycle; through conversations with exhibitor/sponsor, identify areas of potential upsell and relate back to Sales
  • Create Tasks by Team (TBT) document and define exact fulfillment responsibilities across groups with input from Brand Success Team and Event Operations
  • Coordinate weekly with Marketing, Event Operations, and other relevant departments to ensure that items are collected on time and deployed appropriately
  • Collaborate with other Fulfillment Team members to improve process and adapt best practices across brands
  • Collaborate with all Sales Ops departments (Brand Success, Processing and Reporting & Rebook) to ensure seamless client experience from signature through execution.
  • Work with Brand Success team to create Exhibitor Portal
  • Identify issues or challenges before escalation
  • Field, organize and complete prospective RFPs that articulate relevant media solutions, rates and detailed information for IT Media brands
  • Serve as a liaison between RFP prospects, sales reps and sales operations, maneuvering available inventory and communicating available programs to potential sponsors

Requirements

  • Very comfortable handling high volume of customer emails/calls
  • Exemplary high standards of customer service, honesty, and integrity; motivated and driven to succeed
  • Highly organized with excellent ability to balance multiple projects at once while paying absolute attention to detail
  • Able to communicate conceptual solutions to peers and management quickly and effectively
  • Must work well independently as well as in a partnership and team
  • 2+ years of successful administrative support/client-facing sales assistance
  • BA/BS degree or equivalent required

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