Onboarding Specialist

Greater New York City Area Full Time

Our scheduling software company offers a seamless solution for healthcare providers, patients, and staff. Simplify the scheduling process and improve patient outcomes with our innovative technology. Try our healthcare scheduling software today.

Job Description

This is an exciting opportunity for someone with technical experience to bring his or her technical and client-facing skills to implement and support Intrigma's growing client base.

Responsibilities

Learn our process, technology, and industry quickly.
Ensure that the client is set up with Intrigma's communication tools and project management software, as well as relevant client installations.
Help us improve our process and methods for maximum efficiency.
Have a genuine care and concern for our clients and reflect on the member experience we are building together.
Pay attention to detail and have discipline around working to provide excellent technical experience for clients.
Practice real-time problem solving and process development
Collaborate with teammates to investigate and resolve complex cases
Provide feedback into improving the Company

Requirements

You have a serious passion for working at a startup
Previous technical experience as an onboarding specialist preferred
Significant, relevant professional experience interacting with clients around technical concepts
A plus if you have a Bachelor's degree in Computer Science, Information Science, or a related technical field
You are self-motivated, hard-working and organized
You possess strong communication skills
You enjoy solving complicated problems
You respond to challenges with patience, empathy, and tenacity