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Manager of Sales

Greater New York City Area Full Time


Klara was founded in 2013 with a mission to transform healthcare communication, so every patient can receive great care. Its HIPAA-compliant messaging platform makes it easy for healthcare providers to communicate with their patients, as well as with each other. Today, thousands of healthcare providers across dozens of specialties use Klara to provide a delightful patient experience, while streamlining their own administrative workflows and saving hours per day. By integrating with a practice’s phone system and website, Klara centralizes the different channels patients use to reach out, so it's easy for practices to respond to patients quickly. Klara also simplifies how teams coordinate with (and about) patients, with workflow features that streamline the patient intake process and help teams efficiently triage messages. Klara has been proven to increase patient satisfaction and reduce time spent on administrative work. But most importantly, patients love Klara. They don’t need to download an app, remember a username and password, or bookmark a website; instead, it’s as easy as texting, and works on any type of cell phone. That’s why Klara has an average patient adoption rate of more than 80% — more than 10x the adoption of patient portals and 3x that of emails. To learn more about Klara, visit www.klara.com.


Job Description

We are looking for a startup minded Director of Sales with background in selling a technology platform and managing/building a team of A players to help our sales team scale. You will have three primary roles:

  • Hiring a team of capable sales people around you
  • Managing and tracking the performance of the team
  • Setting the high level sales strategy for the company

Ultimately, you will help our sales team get the product in front of new clients and help set vision for continued expansion. You will work with a highly motivated, diverse, and thoughtful group as we rapidly scale to disrupt an industry.


Responsibilities

  • Establish all necessary sales material to give our sales team the tools they need to succeed
  • Build a high output sales organization and hire A players
  • Manage complex negotiations with large corporate partners and close large deals
  • Train and develop staff to be effective in all stages of the sales funnel
  • Manage the KPIs of the sales team via the CRM and provide transparency to executive team
  • Work closely with the product team to align priorities with opportunity

Requirements

  • 3-6 years of SaaS sales experience with significant track record of success
  • 2+ years of experience running in an early stage sales team, with at least 2 years at a single company
  • Track record of building, scaling, training, and coaching high functioning teams
  • Experience with building traction in a complex market with long standing incumbents

What Makes A Great Head of Sales?

  • Ability to select top talent and coach them into success
  • Strong prioritization and instinct for timelines
  • Problem solver and structured thinker with the ability to understand complicated technology solution
  • Team oriented, self motivated, with a constant desire to learn and grow