Account Manager

Greater New York City Area Full Time

Krossover is a sports analytics company based in New York City. We've built the most efficient and affordable technological solutions for coaches and athletes on every team - offering full and self-service game film analysis, comprehensive statistics, automated highlights, and streamlined recruiting tools that enhance athletic department workflows and improve player performance.

Job Description

Krossover is looking for a Sales Account Manager responsible for the retention and maintenance of existing and past client accounts. There must also be a high level of comfort in client-facing, fielding questions and negotiating pricing options. The ideal candidate will be a sports fan with interest and experience in the web and technology.

Responsibilities

Communicate directly with customers via phone and email
Negotiate pricing options with the objective to up-sell
Actively manage and update pertinent account information in all systems
Address and counter any potential objections and/or questions
Create invoices and secure payments by season deadlines
Research and analyze trends within client base
Work with sales and marketing teams to manage and expand client base

Requirements

Must be comfortable communicating over the phone, via email and in person to a wide variety of personalities and in high pressure situations
Ability to navigate and learn various in-house systems, including but not limited to a CRM, back-end product, etc.
Must have excellent organizational skills with a keen attention to detail
Experience with data entry and note taking is a must
Previous customer support / account management experience is a plus

Compensation

Base Salary: $40,000
On Target Earnings: $75,000