Client Success Manager
At LinkSquares, we think your internal legal and finance teams have better things to do than spending thousands of hours a year reviewing contracts one by one. So we built software that automatically reads and retrieves key data from your entire library of agreements, making review and diligence projects lightning fast and super simple. You'll be up and running on our AI-powered Contract Analytics cloud in a snap too - our white-glove onboarding will have you launched, trained, and fully integrated into your workflows in 30 days. So go focus on raising money, getting acquired, or just plain growing as fast as you can. With LinkSquares, your contracts will become a source of knowledge the entire company can depend on.
· Develop strong relationships with partners and lead C-level stakeholders, providing: product implementation and launch strategy and resources, internal marketing strategy, performance and utilization data and new product/feature launch training · Provide proactive and routine communication with corporate and conduct regular account reviews to ensure client satisfaction with performance, products and services · Drive and implement client specific strategy based on client's needs and business goals to maximize offerings · Manage projects across accounts to ensure timely and accurate delivery of services
· 2+ years client success and/or benefits experience · Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment · Track record of being a solution oriented individual who has successfully developed/deployed program improvements · Experienced in handling escalation conversations · Strong interpersonal skills and ability to build rapport · Familiarity with organizing and analyzing data and reporting · Customer service/account management experience preferred