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Client Success Manager

Boston Metro Area Full Time


LinkSquares is a contract management and analysis tool for technology companies to track and search key liabilities across all contracts and make finding key contract data for audits and other diligence easier.

LinkSquares offers online contract discovery, reporting, and analytics needed for internal reviews, legal audits, and other diligence. This analysis technology automatically searches text of agreements to identify key data, content,


Responsibilities

· Develop strong relationships with partners and lead C-level stakeholders, providing: product implementation and launch strategy and resources, internal marketing strategy, performance and utilization data and new product/feature launch training · Provide proactive and routine communication with corporate and conduct regular account reviews to ensure client satisfaction with performance, products and services · Drive and implement client specific strategy based on client's needs and business goals to maximize offerings · Manage projects across accounts to ensure timely and accurate delivery of services


Requirements

· 2+ years client success and/or benefits experience · Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment · Track record of being a solution oriented individual who has successfully developed/deployed program improvements · Experienced in handling escalation conversations · Strong interpersonal skills and ability to build rapport · Familiarity with organizing and analyzing data and reporting · Customer service/account management experience preferred


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