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Legal teams rely on LinkSquares to easily draft, review, and execute agreements with AI-powered contract management software.
Job Description
Our success and support teams are on a mission to help customers grow by delivering best-in-class services and support. That means you’re solving for the customer every day and enjoy coming up with the creative solutions they need to be more successful. Customer Success Managers will ascertain customer goals and collaborate on customized strategic plans while driving customer accountability.
Responsibilities
CSM's will engage customers via strategy calls and emails, securing buy-in for growth and resolving inquiries by aligning customers with the right internal and external resources.
Customer Success Managers will be passionate about customer success and experience, and embrace challenges and change. They will also deliver customized product demonstrations to help prospects understand the importance of embracing automated reporting and compliance software. This is an extremely fast paced environment.
Requirements
Ideal backgrounds will have at least 1-2 years experience working in B2B SaaS companies. Handling onboarding, customer relationships, and basic support.