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Client Success Manager

Boston Metro Area Full Time


At LinkSquares, we think your internal legal and finance teams have better things to do than spending thousands of hours a year reviewing contracts one by one. So we built software that automatically reads and retrieves key data from your entire library of agreements, making review and diligence projects lightning fast and super simple. You'll be up and running on our AI-powered Contract Analytics cloud in a snap too - our white-glove onboarding will have you launched, trained, and fully integrated into your workflows in 30 days. So go focus on raising money, getting acquired, or just plain growing as fast as you can. With LinkSquares, your contracts will become a source of knowledge the entire company can depend on.


Job Description

Our success and support teams are on a mission to help customers grow by delivering best-in-class services and support. That means you’re solving for the customer every day and enjoy coming up with the creative solutions they need to be more successful. Customer Success Managers will ascertain customer goals and collaborate on customized strategic plans while driving customer accountability.


Responsibilities

CSM's will engage customers via strategy calls and emails, securing buy-in for growth and resolving inquiries by aligning customers with the right internal and external resources.

Customer Success Managers will be passionate about customer success and experience, and embrace challenges and change. They will also deliver customized product demonstrations to help prospects understand the importance of embracing automated reporting and compliance software. This is an extremely fast paced environment.


Requirements

Ideal backgrounds will have at least 1-2 years experience working in B2B SaaS companies. Handling onboarding, customer relationships, and basic support.


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