Experienced Engagement Professional

Greater New York City Area Full Time

Go beyond managing risk and reinvent your organization through ethics and compliance training. LRN offers values-based education, advisory services & more.

Job Description

The Client Services Director has primary responsibility for driving revenue, maintaining and extending relationships, and ensuring value delivery with existing customers. The Client Services Director will be an evangelist for the organization, will build a solid pipeline of new opportunities with existing customers, and will work closely with the client and LRN team to ensure successful sales and implementation of the LRN solution set. This individual will be creating a compelling LRN vision for our customers that inspires action and then links that vision to the LRN value proposition/program offerings. S/he will act as an ambassador for LRN. Our successful Client Services Director will become a trusted strategic advisor to his/her clients, a strong customer advocate, and the consummate sales professional.

Responsibilities

The Client Services Director would have the following key responsibilities, all of which would be conducted in conjunction with the LRN Sales team:

Hold overall ownership of driving revenue through a defined customer list, and primary ownership of the relationship with the customer
Develop relationships with new prospects and buying centers within existing clients
Engage effectively, and create and deliver presentations to CXO audiences including General
Counsel and HR Executives of the Fortune 1000, as well as other senior executives across functional areas and business units
Assist in the definition and execution of a lead generation and sales plan to extend reach into existing customer base
Function effectively at both the strategic and detail levels in support of the development and maintenance of major client relationships
Develop and maintain domain expertise in relevant business, legal compliance and ethical areas
Work with customers to set mutually acceptable timelines and milestones for closing business
Perform disciplined discovery and needs analyses with customers, while delivering value during all phases of the sales cycle
Differentiate and position value proposition vs. competition
Collaborate with and enlist internal and external teams including solution delivery executives; assist in ensuring the successful delivery of LRN programs
Generate revenue growth and ensure a high degree of customer satisfaction with LRN's products and services

Requirements

The Client Services Director will ideally have a strong blend of the following:

BA/BS Degree, MBA preferred
Minimum of 8 years of consistent successful solution sales experience with firms providing knowledge services preferably dealing with human factors
Experience selling to Fortune 1000, at the CXO level
Ability to articulate a visionary message
Demonstrated experience selling into large accounts, and growing revenue within those accounts
Significant conceptual sales experience, selling an intangible and/or solution selling
Demonstrated consultative approach to selling
Ability to manage a complex multi-point sales cycle
Strong prospecting skills within existing accounts
Experience using technology to improve business operations
Exceptional relationship development and management abilities
Solid account management experience with complex projects
Proven commitment to customer service
Extremely effective written, oral, and presentation communication skills
Demonstrated high degree of ethics and integrity

Compensation

Base Salary: $75,000 - $110,000
On Target Earnings: $155,000 - $190,000