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Enterprise Account Executive

SF Bay Area - San Francisco Full Time


Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel. The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time. The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen. Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions. Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.


Job Description

msg.ai is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and messaging.

Our clients include Fortune 1,000 companies with multiple stakeholders across marketing, customer service and product organizations. Our artificial intelligence platform powers human-like dialogue that delights consumers and drives ROI for businesses. We care about building a company that not only has the best technology and product on the market, but also provides superior service to our customers.

We are growing our sales team with smart, hardworking and creative Account Executives who can sell a technical product to a range of business functions (marketing, e-commerce, customer care, IT) with poise and conviction. Our team is growing quickly, so each member plays an important role in shaping our future sales organization. You will be the engine of revenue growth and the evangelist of our platform to both new and existing customers. In 2018 we are shaping and developing a new market and we’re looking for people who are excited by that opportunity.


Responsibilities

  • Build upon the growth & adoption of msg.ai in our core enterprise market
  • Relentlessly and efficiently manage the entire sales cycle
  • Own the room with executive presence and deliver compelling presentations of msg.ai’s solution to any level stakeholder
  • Develop expansion opportunities for our existing customer base and land new target accounts
  • Be a master of your pipeline and provide accurate forecasts and clear visibility on sales and revenue performance
  • Create internal harmony and power by leveraging internal teams (Sales Development, Marketing, Engineering) to efficiently navigate complex sales cycles
  • Engage in team development and mentoring

Requirements

  • 8+ years of sales experience in enterprise SaaS, with a record of top performance
  • Ability to navigate a complex organization from cold outreach to close
  • Excellent written and verbal communication skills
  • Deep understanding of the core trends in messaging and artificial intelligence
  • Passion for learning and technology
  • Ability to thrive in a high growth, startup environment
  • Unwavering commitment to be successful and constantly develop your career
  • Intellectual curiosity and high ambition