Sales Research and Operations Specialist

Greater New York City Area Full Time

Optimove is the leading CRM Marketing Hub, empowering brands to create and manage large-scale customer-led journeys across all channels. Optimove is recognized as a Leader by Forrester and IDC in the Cross-Channel Campaign Management and CDP spaces, and by its customers as a Leader in G2’s Customer Data Platform, Marketing Automation, Marketing Analytics, and Customer Journey Analytics categories. It is also a Top100 company to work for in Israel. Optimove autonomously surfaces valuable customer engagement opportunities, orchestrates self-optimizing customer journeys, and accurately measures the incremental impact of all marketing interactions. With Optimove leading brands such as Staples, Papa John's, Dollar Shave Club, Entain, Family Dollar and Penn National maximize customer loyalty, retention, and lifetime value.

Job Description

The Sales Research and Operations Specialist will manage projects, research industries and provide technical and analytical support for Optimove’s global sales operations.

Responsibilities

Strategizing around best practices for effective outbound sales process in working with the SDR teams and VP of Business Development, including account distribution between salespeople.
Sales Data Management: sourcing and inputting of target accounts and prospects into the CRM for the Optimove global sales team.
Daily upkeep and optimization of Optimove’s CRM platform.
Conferences/Trade Shows/ Events outbound strategy and execution.
Building elaborate and thorough monthly and quarterly performance reports for each salesperson and standardize this process around Optimove’s international offices.
Training new recruits for CRM and prospecting tools
Partnering with the global Growth Team on all systems and integrations.
Develop creative solutions to complex business problems around data collection, analysis, storage, and reporting
Implement workflows to automate sales processes and enhance organizational effectiveness
Build, track, and analyze reports to provide management with informed recommendations on lead optimization strategies
Responsible for data management and integrity in Salesforce.com - including bulk uploads/updates, team compliance and deduplication

Requirements

Education: Bachelor's Degree or equivalent at a minimum
Excel wizardry
Strong analytical and problem solving skills
Flexibility and ability to adapt to different systems and CRM tools
Experience with systems implementation

Character traits:

Autonomous, independent thinker and self-starting individual.
Critical thinking and eagerness to find solutions to complex problems with a commitment to further the growth of the company.
Enthusiastic about working in an international, intellectually stimulating and fast growing startup environment.
A sense of humor.