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Member Services Temp

Greater New York City Area Full Time


Oscar is a new kind of health insurance company that’s revolutionizing the industry. We use cutting edge technology, data, and design to deliver a better healthcare experience. We've brought together leaders from top technology and healthcare companies to help people navigate the complex and confusing healthcare industry. We all work together in a collaborative, energetic, and creative environment. The result: better people, better ideas, and better healthcare.

Oscar is backed by world renowned tech investors and has raised significant funding to fuel one of the biggest disruptions in US healthcare.


Job Description

Oscar is dedicated to offering a positive, more human health insurance experience. As a part of the customer service team, you will be responsible for providing exceptional service to our members, as well as ensuring the member voice is well-represented in all that we do as an organization.

You will provide support and education, tackle complex issues, and be the voice of Oscar to our members and partners.


Responsibilities

Day to day, you will:

  • Help our members navigate the complex healthcare ecosystem
  • Field member and provider inquiries by phone + email
  • Practice real-time problem solving and process development
  • Collaborate with teammates to investigate and resolve complex cases
  • Provide feedback into improving the Company

Requirements

  • You are self-motivated, hard-working and organized
  • You possess strong communication skills
  • You enjoy solving complicated problems
  • You’re fun, curious and creative
  • You respond to challenges with patience, empathy, and tenacity