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Member Services Temp

Greater New York City Area Full Time


Oscar offers health insurance plans for individuals and families, and small businesses. Find a plan that's right for you.


Job Description

Oscar is dedicated to offering a positive, more human health insurance experience. As a part of the customer service team, you will be responsible for providing exceptional service to our members, as well as ensuring the member voice is well-represented in all that we do as an organization.

You will provide support and education, tackle complex issues, and be the voice of Oscar to our members and partners.


Responsibilities

Day to day, you will:

  • Help our members navigate the complex healthcare ecosystem
  • Field member and provider inquiries by phone + email
  • Practice real-time problem solving and process development
  • Collaborate with teammates to investigate and resolve complex cases
  • Provide feedback into improving the Company

Requirements

  • You are self-motivated, hard-working and organized
  • You possess strong communication skills
  • You enjoy solving complicated problems
  • You’re fun, curious and creative
  • You respond to challenges with patience, empathy, and tenacity