Member Services Temp
Healthcare is broken; we're trying to fix it. The Oscar team is focused on utilizing technology, design and data to humanize healthcare. We're a group of technology and healthcare professionals who looked at the current state of the US healthcare system, got frustrated by the horrible consumer experience, and decided to do something big about it. Backed by a renowned set of investors and advisors, we’ve set out to revolutionize healthcare.
Oscar is dedicated to offering a positive, more human health insurance experience. As a part of the customer service team, you will be responsible for providing exceptional service to our members, as well as ensuring the member voice is well-represented in all that we do as an organization.
You will provide support and education, tackle complex issues, and be the voice of Oscar to our members and partners.
Day to day, you will:
- Help our members navigate the complex healthcare ecosystem
- Field member and provider inquiries by phone + email
- Practice real-time problem solving and process development
- Collaborate with teammates to investigate and resolve complex cases
- Provide feedback into improving the Company
- You are self-motivated, hard-working and organized
- You possess strong communication skills
- You enjoy solving complicated problems
- You’re fun, curious and creative
- You respond to challenges with patience, empathy, and tenacity