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Account Manager

Greater New York City Area Full Time


redIQ transforms static multifamily property data into actionable intelligence. Using sophisticated data parsing and processing tools, we allow clients to quickly and accurately extract the vast troves of rent roll and operating data from the files they receive in seconds rather than hours. This data is immediately aggregated and analyzed using cutting-edge data visualization tools to provide unique insights. Clients can then share controlled subsets of that information in a dynamic, easy-to-consume format.


Job Description

Sustains new and existing business by providing client support and training. Responsible for renewal forecasting, proactively monitoring user activity, and serving as a trusted advisor for clients. This is a cross-functional role, collaborating with both the sales and product teams.


Responsibilities

  • Serve as point of contact for existing clients.
  • Nurture long-term relationships with key accounts.
  • Meet/exceed quarterly renewal targets
  • Identify upsell opportunities and collaborate with sales team to grow existing business.
  • Forecast and track account usage and renewal metrics.
  • Identify at-risk clients and proactively intervene.
  • Resolve non-technical requests (like setting up chart of accounts, adding users, opting out, etc)
  • Coordinate requests for Customer Solutions team / ensure they are resolved in a timely manner
  • Collaborate with product team to inform product development.
  • Contribute to market strategy by monitoring competitive products and reactions from accounts.
  • Evolve skill set by participating in educational opportunities and advancing personal development goals.