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Customer Success Manager

Greater New York City Area Full Time


Ripple allows employers to find, target, and hire the students they want most at a fraction of the cost of the traditional model. Ripple was founded in a Yale dorm in the fall of 2015 by Andrew Myers and Eric Ho. Today we are headquartered in New York City and operate on campuses across the nation. As a team, we are united by the belief that life is too short to spend doing a job you don't love. By making active recruiting effective and affordable, we hope to help students, improve companies, and make college recruiting better for everyone involved.


Job Description

We are hiring a customer success manager to implement customer feedback, make sure our customers are getting the right candidates, and provide support for our account managers. You will work closely with our account managers to assist with onboardings and help ensure our customers get a special experience on RippleMatch.


Responsibilities

A good customer success manager is:

Competitive and hates to lose - Coachable and excited to learn - Highly organized - Hardworking - A strong writer - Empathetic


Requirements

  • 1-3 years of previous client facing experience

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