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Partner Success Manager

SF Bay Area - San Francisco Full Time


Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system. In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work. Rippling is HQ in San Francisco and has raised $60M in funding from top-tier investors, including Kleiner Perkins, Initialized, DFJ, and Y Combinator.


Job Description

Rippling's Partner Success team genuinely believes that we can change the way small businesses manage HR & IT programs. Through training and one-on-one advising, we're showing partners how to streamline all their processes. Each member of our team is challenged to take on independent projects and show their individual strengths, from product to customer experience.


Responsibilities

  • Work directly with partners to proactively identify their HR and IT needs
  • Provide proactive training and professional guidance for a partner's long term lifecycle with Rippling
  • Actively identify areas where we can better serve our existing partner base through automation or added features
  • Identify expansion opportunities to increase revenue growth through existing partners
  • Become a product expert - you'll be a go to resource for both partners and coworkers by your 90th day at Rippling
  • Think like a partner - work directly with our engineering teams to constantly build new features and deliver an amazing new partner experience

Requirements

  • 3-5 years of work experience at a SaaS company
  • Stellar written and verbal communication skills
  • Bachelor’s degree from an accredited university
  • Interest in actively working with product and engineering teams
  • Flexibility with changing job duties and responsibilities
  • Excellent at time management and prioritizing tasks
  • Passion for training both partners and internal teams
  • Bonus points for experience with payroll, health insurance, or IT