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Leading global ecommerce enterprises leverage Riskified's AI-powered fraud and risk intelligence platform for chargeback guarantee, to grow revenues, and to fight fraud and policy abuse at scale.
Job Description
Riskified’s clients come in many shapes and sizes, span multiple software platforms and each one has their own unique concerns and internal flows. We are looking for an Integration Engineer who will be responsible for getting new customers set up and integrated with our service quickly and reliably.
Externally, you’ll be working with brand-name retailers who are looking to reduce online fraud rates and increase their bottom line and want to start receiving our service as soon as possible.
Internally, you’ll be coordinating horizontally with multiple teams from different departments to ensure that all relevant concerns are addressed.
The end goal of an Integration Engineer is to make a complex and involved process as easy and effortless for each new client.
Responsibilities
- Lead on-site integration efforts for enterprise clients
- Be the public face of Riskified from a technical and operational integration perspective
- Provide end-to-end support for new clients during their on-boarding process
- Have a deep understanding of our system and it's capabilities
- Responsible for all public-facing SDKs, APIs, integration guides and support documents
Requirements
- Proven technical background, should be comfortable reading logs, source code, querying DBs
- Superb writing and communication skills
- Substantial experience in a customer facing technical role
- Prior B2B SaaS experience - an advantage
- Available to travel across the US to meet and work with clients