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Customer Success Manager

Greater New York City Area Full Time


In the airline industry today, it takes 4-7 days and piles of convoluted paperwork to order a replacement part, resulting in grounded aircraft and huge piles of unnecessary inventory.

Rotabull is building a modern OS for the aerospace industry to shorten this process to under a day. We are bringing online the $100B airlines spend to repair their aircraft fleets each year.

We've raised money from top VCs and strategic aerospace companies to build an amazing team of operators and engineers, and are the first team to tackle this problem.


Job Description

Rotabull is a young aviation software company in New York City, founded by a group of recent MIT alumni.

We are building a next-generation platform for selling aircraft parts, to bring online the $75 billion that airlines spend on repairs each year. Our customers are aircraft parts suppliers around the world, depending on our systems to run their day-to-day businesses.

We are growing like crazy, and hiring our first full-time customer success representative to help us deliver an incredible customer experience.

About You You've worked in customer success or a related role before, ideally in a B2B software company. You're ambitious and excited about joining a small company, where processes are not rigid and established. You will be responsible for shaping, refining, and owning lots of customer-related processes.


Responsibilities

Key Responsibilities: --Doing regular check-ins with our customers to ensure they are getting the most out of our product --Conducting onboardings and trainings for our customers --Developing trust-based relationships with our customers, and diagnose their core issues --Initially, customer success rep will spend spend some time providing high-quality customer support as well, to develop deep product knowledge, which we expect to decrease over time


Requirements

Requirements: --Physically based in New York City at our office in SoHo --Being highly organized, empathetic, enthusiastic, assertive, and ambitious --2-3 yrs in customer success role, 5+ years of total experience --Bachelor’s degree from a 4-year university --Excellent communication skills in English, both written and spoken


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