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Customer Success Manager

SF Bay Area - San Francisco Full Time


Samsara is the leader in Industrial IoT. Our mission is to increase the efficiency, safety, and sustainability of the operations that power our economy. Samsara’s portfolio of complete Internet of Things (“IoT”) solutions combine hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations. We serve over 10,000 customers across diverse sizes and industries, from transportation and logistics to field services, food production, energy, construction, local governments, and manufacturing. Our growing suite of solutions include vehicle telematics, driver safety, mobile workflow and compliance, asset tracking, and industrial process controls - all in an integrated, open, real-time platform. Samsara was founded in 2015 by the co-founders of Meraki, now part of Cisco Systems. Our fast-growing team of 1,300 employees is headquartered in San Francisco, with offices in San Jose, Atlanta & London. Samsara has raised over $530M from Andreessen Horowitz, General Catalyst, Tiger Global, and Dragoneer.


Job Description

In this role, you will be responsible for helping customers in Samsara’s Commercial segment implement and adopt our IoT solutions for their fleet and industrial assets.

Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. You will work with customers across a range of industries including trucking / transportation, food & beverage, passenger transit, towing & moving and many others. You will build relationships with the customer, help them learn our system, troubleshoot issues, and otherwise ensure a successful customer relationship.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a hyper-growth company from within. Since Samsara is a fast-growing company with an emerging IoT technology, you can expect this role to evolve over time, with opportunities to take on increasing levels of responsibility and impact our growth.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to all types of users.

This role is based primarily in San Jose.


Requirements

  • Communication: Ability to run training sessions, demonstrate Samsara’s technology, and work through challenges with entrepreneurs and managers from numerous types of businesses.
  • Organization: Ability to juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
  • Technical Aptitude: Ability to deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
  • Bachelor’s or Master’s degree required.
  • Fluent / conversational Spanish is a bonus.