Solutions Enablement Manager

Job Description

Powering fulfillment, inventory, and business intelligence for the world's greatest brands and retailers, Skubana is the cutting-edge SaaS technology transforming commerce operations. Simply put, we are the operating system of commerce that runs the backend of modern retail. If you have recently bought something on Amazon or a Shopify website, there is a chance your order might have been fulfilled through Skubana. If you want to know the "magic" behind how modern commerce works from the moment the checkout button is clicked, you have come to the right place.

Behind the technology are some pretty amazing people who solve challenging problems, build beautiful things, truly think outside the box, and genuinely love being around each other. We are constantly searching for likeminded individuals to join our team and our cause.

Skubana is currently looking for a Solutions Enablement Manager to join and lead our enablement division. The Solutions Enablement Manager is an implementation expert and first point of contact for our customers. At Skubana, we are dedicated to creating outstanding customer experiences, exceeding expectations with every merchant and brand we serve. You will interface on a daily basis with multi-channel brands to acquaint yourself with their pain points and provide best-practice solutions to specifically fit their business needs. Your ultimate goal is to provide sellers with the tools and insight necessary to grow their business, and succeed on the Skubana platform.

We are looking for someone that loves technology and has an insatiable appetite for finding new ways to deliver outstanding onboarding practices and providing value to our customers. Skubana onboard specialist are domain experts and trusted advisors.

Sound like you? Keep reading.

Responsibilities

Evaluate customer’s need to scope and map out an implementation plan for success and set realistic timeline expectations. Lead all aspects of implementation – working closely with the API team, Sales team, and Product team. Assists partners & agencies in the integration of technical systems and software. Develop and maintain strong client relationships to provide outstanding implementation support. Identify and solve the challenges of an ecommerce brand and solve the ecosystem and upcoming key strategic initiatives to build out recommendations and implement best practices to drive our customers’ growth and profitability. Represent customers’ needs to other functional teams (support,product, marketing, etc.) to improve our products and offerings. Develop and conduct training sessions for each client so as to be fully prepared on the go-live date Become a subject matter expert on the Skubana platform Educate clients on best practice in order to drive a successful implementation. Participate in on-site implementation and willingness to travel for a period of time.

Requirements

What's required: BA/BS 2+ years experience in multi-channel e-commerce or SaaS account management 2+ years experience in customer service Experience with Microsoft Programs and Google Apps Excellent communication skills with proven ability to build strong customer rapport. Experience with Salesforce or other CRM systems. Strong sense of ownership and responsibility to deliver outstanding results. Ability to collaborate with cross-functional teams, leveraging strong creative problem-solving skills. Strong time management skills and ability to thrive in a fast-paced environment.

Bonus Points: Experience in the e-commerce ecosystem with mid-market B2C brands and retailers. Experience with e-commerce front office D2C commerce platforms (eg. Shopify Plus, Magento, BigCommerce), e-commerce marketplaces (Amazon, Ebay, Jet.com, Walmart.com, etc.) and/or back office operations Platforms (ERP, Inventory Management, OMS, WMS). API experience