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Director of Sales Development & Sales Operations

Greater New York City Area Full Time

We develop SMARTASSISTANT – the leading technology for intelligent Digital Advice for brands, retailers, and service providers. Our mission: Simplifying decision-making! As a fast-growing company with offices around the globe, SMARTASSISTANT helps the world's largest companies to provide their customers with consistent interactive product and service advice. The result: personalized, digital experiences that eliminate friction throughout all stages of the customer life-cycle, generating significant businesses results. The cloud-based solution can be integrated online, on mobile sites and as in-store solution at bricks-and-mortar stores. Want to see how it works? Visit

Job Description

We are seeking a seasoned 'Coach' for our Sales Development team, and one with an entrepreneurial spirit to lead the charge into new industries, markets, and use cases of our Platform. This individual will be skilled in implementation, ongoing optimization, and analysis of outbound sales programs targeting the Enterprise Market. You will need a skilled eye for talent to hire, attention to detail and process to train and onboard, and build strong relationships with the team around the world to optimize the performance of this critical channel. We hire amazing people, who happen to be highly skilled at what they do, from all over the world to join our company. This role reports to the VP Sales and is a critical function for the growth plans of the organization. As such, we need someone that will push us - constructive feedback, bold ideas, and a spirit of taking initiative to make it happen.


Sales Development - Manage global team of BDRs - hiring, training, ongoing coaching - Embed touch plan and account guidelines - Optimize outbound campaign efforts - messaging, channel (email, LI, video, direct mail), personalization - Exceed pipeline creation targets from this channel - Take initiative to construct campaigns for new markets, industries, and use cases, then lead the team to follow from your learnings Sales Operations - Organize onboarding and continued Sales Learning and Development Documentation - Analysis of Sales process - lead development / nurture timeline, sales velocity, conversion rates, win rates across various channels - Assist in building and defining the Target Market and account for coverage within database - Collaborate with Field team and Marketing on Coverage of TAM


  • Experience in building and managing sales development teams
  • Experience running effective outbound campaigns to the Enterprise market
  • Knowledge of Account Based Sales and Marketing Strategies
  • Ability to think strategically and execute tactically
  • Experience in covering US and European territories
  • Travel - existing BDR team is in Europe. A fair amount of time will be spent there. Over time, we plan to hire BDRs in our other locations, -mainly NYC and London, travel required to all locations
  • Comfort with a fast-paced, high growth, ambitious environment
  • Previous coverage of APAC market is a plus
  • Experience in Ecommerce, Branded Manufacturer industries a plus

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