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Account Manager

Greater New York City Area Full Time


We develop SMARTASSISTANT – the leading technology for intelligent Digital Advice for brands, retailers, and service providers. Our mission: Simplifying decision-making! As a fast-growing company with offices around the globe, SMARTASSISTANT helps the world's largest companies to provide their customers with consistent interactive product and service advice. The result: personalized, digital experiences that eliminate friction throughout all stages of the customer life-cycle, generating significant businesses results. The cloud-based solution can be integrated online, on mobile sites and as in-store solution at bricks-and-mortar stores. Want to see how it works? Visit http://www.smartassistant.com


Job Description

As Account Manager you are responsible for our key customer program and its day-to-day administration, coordinating deliverables and managing expectation amongst stakeholders. You will serve as lead point of contact and handle strategic high level management and work with the services team to ensure project stays on track and is successful.


Responsibilities

  • Maintaining day-to-day / weekly momentum and support the further growth of account
  • Coordinating internal teams, especially sales and project management
  • Articulate goals and objectives of the program to the stakeholders
  • Expectation management, planning and executing strategy
  • Strategic relationship-building
  • Track deliverables and identify risks or additional requirements
  • Continuous communication of value proposition and present new ideas
  • Juggle the priorities and projects so that there are measurable outputs being delivered regularly
  • Proactive support of regional account leads
  • Providing and maintaining all materials which are business / strategy related

Requirements

  • Bachelor Degree
  • Minimum 3-5 years of experience in client services, account management
  • Minimum 3 years of experience of working within a digital agency or in eCommerce
  • 6-12 months of prospecting / B2B sales experience is a bonus

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