Renewal Specialist

Boston Metro Area Full Time

Software powers the world. At SmartBear, we know that for every application, there is a software team working hard behind the scenes to keep users happy. We create the software tools that development, testing, and operations teams use to deliver the highest quality and best performing software possible, shipped at seemingly impossible velocities. With products for code review, API and UI level testing, and monitoring across mobile, web and desktop applications, we equip every member of your team with tools to ensure quality at every stage of the software cycle.

Job Description

As a Renewals Specialist you will be building and developing enduring relationships with elite customers, acting as their trusted advisor and understanding their unique business challenges. SmartBear is hiring top sales talent for Renewal Sales due to massive market demand as we are in the midst of unprecedented growth and global expansion.

The SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.

Responsibilities

Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value.
Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities.
Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio.
Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success.

Requirements

1-2 years of experience in a customer facing role
Bachelor’s degree
Sales, account management or customer success experience, especially in software, a plus
Proficient in German, French, or Spanish is a plus.