Client Development Manager

Greater New York City Area Full Time

At Stella Connect, we believe a more engaged front-line team drives higher performance. Our SaaS platform leverages humanized customer feedback and real-time QA and coaching modules to do just that. Our clients like Mercedes Benz, Williams Sonoma, Warby Parker, AXA, and Walmart use that data to: - Gain visibility into performance - Improve coaching and QA - Create a higher performing support team and better customer experience - Reward agents and encourage ownership - Drive consistency across teams

Job Description

StellaService is on a mission to create a world with better customer service. We help consumers find it and we help businesses achieve it. By measuring the customer service and fulfillment performance of online retailers, Stella Metrics provides retailers with unrivaled data and insights to allow them to make better business decisions. The company is based in Lower Manhattan and has raised $22m from top-tier investors including Battery Ventures, Consigliere Brand Capital, DFJ Gotham Ventures, Forerunner Ventures, Norwest Venture Partners and RRE Ventures.

Stella is seeking Client Development Managers to join our team and help service our roster of enterprise clients using Stella Metrics. You will be part of a fast-paced, passionate and dedicated team tasked with growing StellaService at a rapid rate. Ideal candidates will have a strong background in either customer service at large retailers or in client-facing roles at data or SaaS companies who work with retailers. Â Â

Responsibilities

Ensure client success by uncovering and delivering insights to key executives at our enterprise clients
Manage the renewal of large annual contracts
Present to the marketing and operational executive teams at major retailers
Maintain strong relationships through regular and on-going interaction with senior executives
Address day-to-day product and data-related questions from clients
Analyze product usage trends
Proactively engage with clients to gather feedback and incorporate ideas towards product enhancement

Requirements

Bachelor's degree required
5+ years of relevant experience in at least one of the following:
Operational experience at a large retailer
Consulting role to large retailer
Client-facing role with SaaS or data vendor to large retailer
Demonstrated experience performing data analysis and managing data sets
Experience using Salesforce.com or similar CRM platform
Must love multi-tasking
Exceptional written and oral communication skills
Self-starter and extremely detail-oriented
Strong proficiency in Microsoft Excel and PowerPoint