Sales Director

Greater New York City Area Full Time

At Stella Connect, we believe a more engaged front-line team drives higher performance. Our SaaS platform leverages humanized customer feedback and real-time QA and coaching modules to do just that. Our clients like Mercedes Benz, Williams Sonoma, Warby Parker, AXA, and Walmart use that data to: - Gain visibility into performance - Improve coaching and QA - Create a higher performing support team and better customer experience - Reward agents and encourage ownership - Drive consistency across teams

Job Description

At StellaService, we help companies grow through better service. Our suite of software and data solutions include employee engagement tools, real-time customer feedback surveys, and objective performance measurement across online and in-store channels. Together, these solutions enable companies to build brand equity, increase customer advocacy and drive sales.

StellaService is seeking a Sales Director to join our team and help grow our roster of clients utilizing Stella Metrics insights. Stella Metrics is a syndicated insights product sold to C-Suite professionals, Operators, Analysts, and Marketers to help drive continual service improvements. You will be part of a fast-paced, passionate and dedicated team tasked with growing StellaService at a rapid rate. Ideal candidates will have a strong, client-facing background selling research and insights products, and a passion for building a dynamic business.

Responsibilities

Successfully implement lead-gen campaign to create executive level contacts and meetings
Demonstrate a strong understanding of business practices, Stella Metrics insights, and industry trends and competitors to showcase Stella's values
Build long lasting relationships with clients and position Stella as a thought leader
Execute on opportunities in order to exceed revenue targets
Negotiate enterprise data contracts
Collaborate with Client Insights to grow revenue with existing clients by identifying up-sell and cross-sell opportunities
Manage transparent pipeline through the effective use of Salesforce
Ability to travel up to 15%

Requirements

5+ years of relevant experience in research and insights sales
Proven experience closing large deals
Demonstrated ability to accurately forecast sales results
Strong skill set in contract negotiations
Experience using Salesforce.com
Must love multi-tasking
Must thrive in client-facing position
Exceptional written and oral communication skills
Self-starter and extremely detail-oriented
Proficiency in Microsoft Excel and PowerPoint