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No one knows your brand better than you. But instead of running campaigns, you’re stuck defending your decisions and getting bogged down by data. We believe data should be an asset to your business, not a burden. Let us become your reporting and insights team — so you can stay focused on telling your brand’s story. Visit www.trackmaven.com to learn why we’re the marketing insights company powering over 400 leading brands.
Job Description
TrackMaven Account Managers foster and maintain relationships with key stakeholders from some of the world’s best brands. As an Account Manager, you will develop a deep understanding of your customers’ goals and ensure they are getting the full value out of their partnership with TrackMaven.
You will be working with top marketers to help them prove their value internally and improve their results. Your empathetic nature, curiosity to learn your customer’s business, and eagerness to help them problem solve, will be developed on a daily basis through customer interactions and team collaborations.
Responsibilities
- Being a trusted advisor for marketers and executives across 60-80 accounts
- Helping to align TrackMaven to your customer’s strategic goals
- Identifying opportunities for customers to be more efficient at driving results and - improving their marketing strategy
- Proactively communicating progress toward goals at every stage of the customer life-cycle
- Managing the renewal process and securing renewals to meet and exceed your goals
- Growing customer accounts by upselling new products that will enable customers to meet their marketing objectives
- Partnering with Professional Services to provide on-going marketing consulting services to customers
Requirements
- Bachelor’s Degree
- 4+ years of post-sales experience in SaaS (marketing tech is preferred but not required)
- Strategic account planning experience
- Being comfortable managing a high volume of accounts
- High sense of urgency
- Strong verbal and written communication skills
- A deep drive to understand customer needs to create scalable solutions
- Highly collaborative