Account Manager

Greater New York City Area Full Time

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Job Description

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The Account Manager will focus on retaining and growing our Business Class customer relationships.

Responsibilities

Responsible for the ongoing health of client relationships
Trains the client and client teams
Works to optimize the client relationship
Addresses gaps in services, support and/or client needs
Creates strategies to cultivate new opportunities
Proactively promotes new solutions
Ensures client retention through delivery of exceptional service and support
Tracks and measures ongoing client activities to optimize performance and guide future direction

Requirements

Minimum 2 years of client service experience
Quantitative track record of growing and retaining accounts
Exceptional communications skills – both written and verbal
Ability to define client strategy and execute against the plan
Track record of upselling and cross-selling an array of relevant solutions based on client need
Proactive customer support resolution expertise
Track record of successful cross-functional engagement/collaboration
Experience with early-stage companies desirable

Compensation

Base Salary: $50,000
On Target Earnings: $80,000 (Uncapped)
Stock Options Available