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Account Manager

Greater New York City Area Full Time


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Job Description

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The Account Manager will focus on retaining and growing our Business Class customer relationships.


Responsibilities

  • Responsible for the ongoing health of client relationships
  • Trains the client and client teams
  • Works to optimize the client relationship
  • Addresses gaps in services, support and/or client needs
  • Creates strategies to cultivate new opportunities
  • Proactively promotes new solutions
  • Ensures client retention through delivery of exceptional service and support
  • Tracks and measures ongoing client activities to optimize performance and guide future direction

Requirements

  • Minimum 2 years of client service experience
  • Quantitative track record of growing and retaining accounts
  • Exceptional communications skills – both written and verbal
  • Ability to define client strategy and execute against the plan
  • Track record of upselling and cross-selling an array of relevant solutions based on client need
  • Proactive customer support resolution expertise
  • Track record of successful cross-functional engagement/collaboration
  • Experience with early-stage companies desirable

Compensation

  • Base Salary: $50,000
  • On Target Earnings: $80,000 (Uncapped)
  • Stock Options Available