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Director of Sales Operations

Greater New York City Area Full Time

We’ve built revolutionary technology that is changing the way people get around cities. Using Via, a ride booked on your phone costs little more than the bus. Via is on-demand transit on a mass scale; it’s transportation that’s friendly to our planet. Currently live in NYC, Chicago and Washington D.C., we’re backed by some of the world’s top investors and aggressively expanding. We’re looking for entrepreneurs who are excited about getting in on the ground floor of a fast-growing start-up; imaginative thinkers who relish wearing multiple hats and never back down from a challenge. We want people who get things done.We’re unusually selective in our hiring process. If you have a record of exceptional achievement, take intense pride in your work, and want to join a world-class team, we’d love to talk to you.

Job Description

The Director of Sales Operations manages support functions essential to sales force productivity allowing our growing Partnerships Team (sales organization) to sell Via’s Platform offering better, faster and more efficiently. This individual will be key to the success of our Platform business leading initiatives related to planning, reporting, quota setting and management, sales process optimization, sales training, sales compensation design and administration, and sales technology strategy.


  • Responsible for all aspects of planning, reporting, forecasting quota and management, sales process optimization, sales development, territory planning, and sales compensation administration
  • Partner with sales leadership on product types and pricing models to reach revenue goals while maximizing ROI for our customers
  • Establish a sales operations structure and environment that will deliver high and consistent service levels to the organization enabling revenue growth
  • Influence CRM and sales technology strategy to scale ahead of the business’ needs
  • Develop and implement policies and procedures to ensure data integrity and cleanliness of the CRM with Partnerships, Business Development, Communications, Growth, Product and Business Operations Teams
  • Develop key performance metrics and dashboards that help the sales organization focus on performance drivers
  • Partner with People Operations and Finance Teams on the development and administration of sales incentive compensation plans
  • Serve as an escalation point for the resolution of process and/or system issues
  • Facilitate and audit deal review and approval procedures and policy compliance
  • Manage the evaluation and interpretation of data converting data trends into actionable sales processes and tactics
  • Identify trends that signal new opportunities or challenges and dangers
  • Develop and execute sales training and enablement programs


  • 7+ years’ experience working in sales, business or marketing operations
  • Startup and/or SaaS experience strongly preferred
  • Expertise in BI tools and CRM systems including Salesforce
  • Extensive first-hand experience with progressive sales automation systems and demonstrated ability to improve sales productivity
  • Demonstrated ability to define, refine and implement sales processes, procedures and policies
  • Proven proficiency in identifying, prioritizing, diagnosing and resolving problems of all levels of complexity
  • Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages and presentations
  • Ability to work with a diverse team and influence/drive change across functional and business boundaries
  • Strong technical, research, problem solving and collaboration skills
  • Bachelor’s degree with high level of academic achievement; MBAs and other advanced degree holders preferred