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Customer Success Engineer

Greater New York City Area Full Time


Xpenditure is a cloud based solution to manage and report your company's business expenses in Real Time. With Xpenditure you can say goodbye to paper expense reports!

Scan, Manage and Report Business Expenses with ease. Join the ambitious SMEs and Enterprise level companies in over 60 countries using Xpenditure to save time and resource managing their expenses. Scan and digitise receipts on the go, manage your expenses online and connect Xpenditure to your favourite Accounting and ERP Solutions. Avoid manual input, avoid making mistakes and move to paperless expense reporting. Xpenditure makes it possible to manage all daily expenditures without long and expensive implementation costs.Founded in 2011 after extensive research in cooperation with companies and universities we created Xpenditure, officially launching in March 2013.We are a international focussed company with local presence and offices in USA (New York), Brazil (Sao Paulo) and Belgium (Mechelen), UK (London) and the Netherlands (Amsterdam). Intertested in finding out more? Get started with a Free Trial or Watch an Online Demo today.


Job Description

As a Customer Success Engineer at Xpenditure you will provide first line support for client-related problems and try to fix the problems or answer the questions as efficient and sufficient as possible. You will proactively contact clients to see if they need any assistance and scan for commercial opportunities. Clients will be able to chat live with you and will love the rate at which they receive an answer. You will pay attention to the client’s needs, emotions and frustrations and respond to them appropriately. Thanks to your knowledge of our product and the market you will help clients by providing an answer to their problems regarding expense management.

You will work in a fast paced team to achieve team targets which are linked to bonuses. Your work will directly impact the company’s growth. Our team will see you as a valuable member and you’ll contribute to customer satisfaction.


Responsibilities

You love talking with clients and you’re not afraid to get into contact. Guiding them through a platform is your second nature. Since you will work with clients from over the entire world, you speak fluent English and every extra language is a definite pro.

You prefer to build up a relationship with the customers thanks to your real time answers to their questions and short feedback loops. Your open and welcoming personality will allow you to have a relationship of trust with clients. You’re a go getter and you’ll do what’s needed.


Benefits

  • A great challenge!
  • A lot of professional freedom and flexibility in working hours
  • Being part of an international, winning and growing team that exists of 50 awesome colleagues
  • A desk in our cool headquarter office in the center of Mechelen
  • Free drinks, fruits and snacks and monthly dinners in our bar
  • A competitive salary and package
  • Medical Benefits: Health, Dental, and Vision (starting June 1)